Storage West Hampstead Terms and Conditions
These Terms and Conditions set out the basis on which Storage West Hampstead provides storage services and related removal and transport services. By making a booking, using our facilities, or instructing us to handle your goods, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following words have the meanings given:
Customer means the person or business entering into an agreement for services with Storage West Hampstead.
Services means any storage, removal, packing, loading, unloading, transport, or related services provided by Storage West Hampstead.
Goods means any items, belongings, or property handled, stored, or transported by Storage West Hampstead on behalf of the Customer.
Agreement means the contract between the Customer and Storage West Hampstead comprising these Terms and Conditions and any written confirmation or schedule of services.
2. Scope of Services
Storage West Hampstead provides storage services and may also provide associated removal and transport services within its operating area. The specific Services to be provided will be described in your booking confirmation or service schedule.
Any quotation or estimate for storage or removal services is based on the information supplied by the Customer. The final scope of Services will be confirmed at the time of booking. Additional services requested after the initial booking may incur extra charges.
3. Booking Process
Bookings may be made by the Customer through any method accepted by Storage West Hampstead at the time, such as online booking forms or written confirmation. Verbal quotations are not binding until confirmed in writing by Storage West Hampstead.
To complete a booking, the Customer must provide accurate and complete information, including details of the Goods, access requirements, dates, times, and any special instructions. Storage West Hampstead reserves the right to decline or cancel a booking where information is incomplete, inaccurate, or where it reasonably believes it cannot safely provide the Services.
A booking is not confirmed until Storage West Hampstead has issued a written confirmation. The Customer must check the confirmation carefully and notify Storage West Hampstead promptly of any errors or discrepancies.
4. Estimates and Quotations
Any estimate or quotation is based on the information supplied by the Customer at the time of enquiry. If the volume, weight, or nature of the Goods, the access conditions, parking arrangements, or other relevant details differ from those stated, Storage West Hampstead may adjust the charges accordingly.
Unless stated otherwise in writing, quotations are valid for a limited period from the date of issue and may be withdrawn or amended by Storage West Hampstead before the Customer accepts them.
5. Payments and Charges
The Customer agrees to pay all charges for the Services as set out in the booking confirmation, tariff, or invoice. Charges may include, without limitation, storage fees, removal fees, handling fees, packing materials, and any applicable surcharges.
Storage fees are generally payable in advance for each billing period. Removal and transport services may be payable in full or in part in advance, as specified in the booking confirmation. Storage West Hampstead may require a deposit to secure a booking.
Payment must be made by a method accepted by Storage West Hampstead. The Customer is responsible for ensuring that funds are cleared and available on or before the due date. Where payment is not received on time, Storage West Hampstead may charge interest on overdue amounts and may suspend or terminate Services.
All prices are stated exclusive of any applicable taxes unless otherwise indicated. The Customer shall be responsible for paying any taxes, duties, or similar charges required by law.
6. Late or Non-Payment
If the Customer fails to pay any amount due under the Agreement, Storage West Hampstead may, without prejudice to its other rights and remedies:
Apply interest on overdue sums at a reasonable commercial rate from the due date until the date of payment.
Refuse to release Goods from storage or suspend removal or transport services until all outstanding charges, including any interest and costs, have been paid in full.
Exercise a lien over the Goods, meaning that Storage West Hampstead may retain possession of the Goods until all sums due have been paid.
After reasonable notice, and subject to applicable law, Storage West Hampstead may sell or otherwise dispose of Goods to recover unpaid charges. Any surplus proceeds, after deduction of costs and charges, will be made available to the Customer on request.
7. Cancellations and Amendments
The Customer may cancel or amend a booking by giving notice to Storage West Hampstead. Cancellation or amendment may incur charges, depending on the amount of notice given and the nature of the Services.
Storage West Hampstead may specify minimum notice periods for cancellation or changes. If the Customer cancels or significantly changes the booking with insufficient notice, Storage West Hampstead may charge a cancellation fee up to a reasonable proportion of the agreed price, to cover time, loss of opportunity, and any costs already incurred.
If Storage West Hampstead must cancel or amend Services due to circumstances beyond its reasonable control, it will inform the Customer as soon as reasonably possible and will seek to offer alternative arrangements. Storage West Hampstead shall not be liable for any loss arising from such cancellation or amendment, except for a refund of any sums paid in advance for Services not provided.
8. Customer Obligations
The Customer must ensure that:
All information provided to Storage West Hampstead is accurate, complete, and kept up to date.
All Goods are properly packed, labelled, and prepared for storage or removal, unless packing services have been agreed as part of the Services.
Access to premises, parking areas, and storage units is safe, lawful, and adequate for the Services to be carried out.
The Goods do not include any items that are prohibited under these Terms and Conditions or under applicable laws or regulations.
The Customer or an authorised representative is present during collection or delivery of Goods, where required, to provide instructions and confirm the condition of the Goods.
9. Prohibited and Restricted Items
The Customer must not store or request the removal or transport of any Goods that are illegal, dangerous, explosive, flammable, perishable, contaminated, or otherwise unsuitable for storage or standard removal services.
Without limitation, prohibited items may include firearms, weapons, ammunition, illegal substances, toxic or hazardous materials, compressed gas, flammable liquids, explosives, live animals, plants, and food or waste likely to attract pests or cause contamination.
Where Goods require special handling, licensing, or equipment, the Customer must disclose this in advance and obtain written agreement from Storage West Hampstead before booking. Storage West Hampstead may refuse to accept any Goods at its discretion.
10. Waste and Environmental Regulations
Storage West Hampstead operates in accordance with applicable waste and environmental regulations. The Customer must not use storage units or removal services to dispose of household waste, commercial refuse, or any controlled waste, unless expressly agreed and arranged as part of a separate waste handling service.
The Customer must remove all waste, packaging, and unwanted items from storage units at the end of the Agreement. Any abandoned items or waste left behind may be removed and disposed of by Storage West Hampstead, and the Customer will be responsible for all associated costs, including any regulatory or disposal fees.
The Customer must not bring any hazardous or controlled waste onto the premises or include such items within Goods intended for storage or removal. If such items are discovered, Storage West Hampstead may arrange for safe removal and disposal at the Customer's cost and may terminate the Agreement immediately.
11. Access to Storage Units and Premises
Access to storage units and premises will be available during the hours and on the terms specified by Storage West Hampstead from time to time. Storage West Hampstead may change access arrangements for operational, safety, or security reasons, and will give reasonable notice where practicable.
The Customer must comply with all site rules, signage, and instructions from staff when on the premises. The Customer is responsible for the conduct of any persons accompanying them and must ensure they do not cause nuisance, damage, or disruption.
Storage West Hampstead may enter a storage unit or handle Goods without prior notice where it reasonably believes it is necessary for safety, security, emergency response, to prevent damage, or to comply with legal obligations or law enforcement requests.
12. Liability and Risk
All Goods are stored, removed, and transported at the Customer's risk, subject to any insurance cover expressly agreed in writing. The Customer is responsible for insuring their Goods against loss or damage while in storage or in transit, unless Storage West Hampstead has agreed in writing to provide insurance or extended liability cover.
Storage West Hampstead will take reasonable care in handling, storing, and transporting Goods. However, it shall not be liable for loss or damage arising from circumstances beyond its reasonable control, including but not limited to acts of nature, weather events, fire, flood, subsidence, vermin, war, civil unrest, or compliance with legal requirements.
Storage West Hampstead will not be liable for any loss or damage arising from defects in the Goods, insufficient or improper packing or preparation by the Customer, or inaccurate or incomplete information provided by the Customer.
Storage West Hampstead shall not be liable for any indirect or consequential loss, loss of profits, loss of business, or loss of opportunity, even if such loss was reasonably foreseeable.
Where Storage West Hampstead is found liable for loss of or damage to Goods, its liability shall be limited to a reasonable cost of repair or replacement, taking into account the age, condition, and value of the Goods, and subject to any agreed contractual limit or insurance policy conditions.
13. Claims and Notification of Loss or Damage
The Customer must inspect Goods as soon as reasonably possible after collection from storage or after completion of removal services. Any loss or damage must be notified to Storage West Hampstead in writing within a reasonable time, giving full details of the incident and the Goods affected.
Failure to notify Storage West Hampstead of loss or damage within a reasonable time may affect the ability to investigate the claim and may reduce or extinguish any liability that Storage West Hampstead may have under the Agreement or under any associated insurance policy.
14. Termination of Agreement
Either party may terminate the Agreement by giving notice in accordance with any minimum notice period specified in the storage or service schedule. The Customer must pay all outstanding charges up to the date of termination.
Storage West Hampstead may terminate the Agreement immediately if the Customer is in material breach of these Terms and Conditions, fails to pay sums due, brings prohibited or dangerous items onto the premises, or engages in behaviour that compromises safety, security, or legal compliance.
On termination, the Customer must remove all Goods from storage and leave any storage units in a clean and tidy condition. If the Customer fails to remove Goods by the agreed date, Storage West Hampstead may continue to charge storage fees and may exercise its rights of lien and disposal as set out in these Terms and Conditions.
15. Data Protection and Privacy
Storage West Hampstead collects and processes personal information about Customers as necessary to provide Services, manage bookings, handle payments, and meet legal and regulatory obligations. Personal data will be handled in accordance with applicable data protection laws.
By entering into the Agreement, the Customer consents to the use of their personal information for legitimate business purposes, including communication about Services, billing, and the administration of the Agreement.
16. General Provisions
If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
No failure or delay by Storage West Hampstead in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy.
The Customer may not assign or transfer their rights or obligations under the Agreement without the prior written consent of Storage West Hampstead.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
By using the Services of Storage West Hampstead, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
